Member Experience Concierge

Talentify; Paducah (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Casual dress code

Free gym access

Free tanning

Wellness spa services

401(k) with match

Daily pay options

Advancement opportunities

Employee discounts

Exclusive retailer discounts

Free work shirts

Job summary

Planet Fitness in Paducah, KY is seeking a Member Services Representative to deliver a superior member experience. You will greet members, assist with front desk duties, sign-ups, tours and respond to inquiries with professionalism.

In this role you will update member accounts, answer phones, and help maintain a clean, welcoming club environment. A passion for fitness, reliable attendance and excellent communication are essential; 16+ years old preferred.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctual and reliable.
• Excellent communication and empathy.
• Able to interact professionally with members and coworkers.
• Diplomacy in all interactions.
• Must be 16 years of age or older.

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk activities: answer phones, check in, sign up new members.
• Take tours for prospective members.
• Update member accounts as needed.
• Respond to member questions and escalate as needed.
• Maintain club cleanliness.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

Team communication

Education

High School diploma/GED

Job description

Planet Fitness in Paducah, KY is seeking a Member Services Representative to deliver a superior member experience. You will greet members, assist with front desk duties, sign-ups, tours and respond to inquiries with professionalism.

In this role you will update member accounts, answer phones, and help maintain a clean, welcoming club environment. A passion for fitness, reliable attendance and excellent communication are essential; 16+ years old preferred.