Member Services Concierge | Front Desk & Tours

ComForCare Home Care (Raleigh, NC); Burlington (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability Insurance

Life Insurance

Pet Insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative in Burlington, IA. The role focuses on greeting members, delivering exceptional service, and supporting front desk operations to create a positive gym experience.

You will handle member check-ins, sign-ups, tours, and inquiries while maintaining a clean, welcoming environment. Strong communication and problem-solving skills are essential in a fast-paced club setting.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member information.
• Facilitate member services issues and forward to appropriate supervisor.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Communication

Teamwork

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative in Burlington, IA. The role focuses on greeting members, delivering exceptional service, and supporting front desk operations to create a positive gym experience.

You will handle member check-ins, sign-ups, tours, and inquiries while maintaining a clean, welcoming environment. Strong communication and problem-solving skills are essential in a fast-paced club setting.