Member Services Concierge

ComForCare Home Care (Raleigh, NC); Saint Paul (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Free gym membership for you & a family

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to ensure a superior member experience. You will greet guests, answer calls, conduct tours and assist with sign-ups while maintaining a clean, welcoming club environment.

You will handle member inquiries, support check-ins and help with billing or account updates. This role emphasizes service, teamwork and a friendly, professional attitude.

Qualifications

• Honesty and a strong work ethic required.
• Excellent customer service skills with a friendly, professional demeanor.
• Basic computer literacy for member signups, check-ins and communications.

Responsibilities

• Greet/meet potential members and provide a positive experience.
• Handle front desk tasks including answering calls and scheduling tours.
• Assist with member sign-ups, check-ins, cancellations and updating records.
• Address member questions or issues and escalate to Club Manager when needed.
• Maintain a clean and welcoming club environment.

Skills

Honesty & work ethic

Customer service skills

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to ensure a superior member experience. You will greet guests, answer calls, conduct tours and assist with sign-ups while maintaining a clean, welcoming club environment.

You will handle member inquiries, support check-ins and help with billing or account updates. This role emphasizes service, teamwork and a friendly, professional attitude.