Member Services & Sales Concierge

Planet Fitness - PF Baseline Fitness; Coralville (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Coralville is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience at the front desk. You will greet potential members, answer calls, give tours, help with sign-ups and cancellations, assist with BCM amenity usage, and keep member records up to date while maintaining a clean, welcoming club.

This role emphasizes strong customer service, active listening, problem solving, and clear communication with

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist in member check-ins and sign-ups.
• Assist with cancellations, BCM amenity usage, and updating member accounts.

Skills

Customer service

Front desk

Phone etiquette

Job description

Planet Fitness - PF Baseline Fitness in Coralville is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience at the front desk. You will greet potential members, answer calls, give tours, help with sign-ups and cancellations, assist with BCM amenity usage, and keep member records up to date while maintaining a clean, welcoming club.

This role emphasizes strong customer service, active listening, problem solving, and clear communication with