Member Services & Front Desk Specialist

Planet Fitness; Waterloo (IA); Sur place; USD 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

Free Membership for self and family

Health, Dental and Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Short Term Disability Insurance

Pet Insurance

Résumé du poste

Planet Fitness - PF Baseline Fitness in Waterloo, IA is seeking a Customer Service Representative to welcome members, assist with sign-ups, and create a positive gym experience.

You will handle front desk tasks, respond to questions, assist with tours and account updates, and escalate issues to management as needed. The role emphasizes teamwork, strong communication, and reliable, friendly service.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsabilités

• Greet and meet potential members, delivering a great customer experience.
• Handle front desk tasks: answer calls, provide information, conduct tours, sign-ups and account updates.
• Assist in member check-ins, cancellations, BCM amenity usage, and update member information.
• Escalate member services issues to Club Manager as needed.
• Maintain neatness and cleanliness of the club.

Connaissances

Customer service

Communication skills

Problem solving

Listening

Description du poste

Planet Fitness - PF Baseline Fitness in Waterloo, IA is seeking a Customer Service Representative to welcome members, assist with sign-ups, and create a positive gym experience.

You will handle front desk tasks, respond to questions, assist with tours and account updates, and escalate issues to management as needed. The role emphasizes teamwork, strong communication, and reliable, friendly service.