Senior Member Services & DMV Specialist

AAA Auto Club Enterprises; Butler (Butler County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in the United States seeks a Branch Specialist to greet members, determine service needs, and provide requested services or direct to the appropriate area. The role may include notary and DMV transactions, plus handling travel-related assistance and memberships.

Responsibilities include resolving issues, maintaining high service standards, and training junior staff while supporting administrative tasks.

Qualifications

• GED or equivalent required.
• 4-6 years Branch Specialist 2 and/or 3 or related experience preferred.
• Solid computer literacy and data input skills.
• Ability to coach and mentor others.
• Proficiency in State DMV licensing system.
• Ability to work quickly and handle multiple tasks daily.
• Notary license obtained/maintained as required.

Responsibilities

• Greet members and determine the nature of service required.
• Provide requested services or direct to appropriate area.
• Notary and DMV services as applicable.
• Resolve problems and assist with administrative functions.
• Mentor and train junior employees; assist with scheduling.

Skills

Customer service

Data entry

Coaching & mentoring

DMV licensing proficiency

Education

GED or equivalent

Tools

Computer literacy

Job description

AAA Auto Club Enterprises in the United States seeks a Branch Specialist to greet members, determine service needs, and provide requested services or direct to the appropriate area. The role may include notary and DMV transactions, plus handling travel-related assistance and memberships.

Responsibilities include resolving issues, maintaining high service standards, and training junior staff while supporting administrative tasks.