Senior Branch Specialist: DMV, Notary & Travel Services

ECAAA AAA East Central; White Oak (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Branch Specialist 4 to greet members, determine service needs, and perform or direct services including DMV transactions and notary duties. The role supports administrative functions when the manager is absent and upholds AAA quality standards for customer service.

The position emphasizes notary readiness, DMV proficiency, and the ability to handle multiple tasks while delivering legendary service to members.

Qualifications

• High School GED required; 4–6 years branch specialist 2/3 or related experience preferred.
• Solid computer literacy and data input skills.
• Ability to coach and mentor others.
• Proficiency in State DMV licensing system.
• Ability to work quickly and handle multiple tasks daily.
• As required, obtain and maintain a valid notary license.
• Notary Public - National Notary Association within 1 year.
• Occasional travel to off-site meetings or conferences (5%).

Responsibilities

• Greet members by phone and in person and determine the nature of service required.
• Provide requested services or direct to the appropriate area.
• May provide notary and/or DMV license transactions and services.
• Resolve problems and assist with administrative functions in the absence of the manager.
• Provide a high level of customer service according to QA Standards.

Skills

Computer literacy

Coaching & mentoring

DMV licensing system

Multitasking

Notary (within 1 year)

Education

High School GED

Job description

Auto Club Enterprises is seeking a Branch Specialist 4 to greet members, determine service needs, and perform or direct services including DMV transactions and notary duties. The role supports administrative functions when the manager is absent and upholds AAA quality standards for customer service.

The position emphasizes notary readiness, DMV proficiency, and the ability to handle multiple tasks while delivering legendary service to members.