Member Services Specialist: DMV & Travel Concierge

Talentify; Independence Township (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Branch Specialist to greet members, determine service needs, and direct them to the right area. In locations with DMV services, you will handle transactions and resolve routine issues according to Club standards.

You will also assist with travel resources, hotel/car reservations, and AAA membership sales while maintaining accurate cash handling and notary duties as required.

Qualifications

• High School GED Required
• Basic computer literacy and data input skills
• Ability to operate basic office equipment and perform basic accounting duties
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• Prior experience using State DMV licensing system
• As required, obtains and maintains valid notary license
• Notary Public - National Notary Association within 1 Year Preferred

Responsibilities

• In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.

Skills

Customer service

Data entry

Multitasking

Office equipment operation

Notary license

DMV licensing system

Computer literacy

Education

High School Diploma or GED

Job description

Auto Club Enterprises is seeking a Branch Specialist to greet members, determine service needs, and direct them to the right area. In locations with DMV services, you will handle transactions and resolve routine issues according to Club standards.

You will also assist with travel resources, hotel/car reservations, and AAA membership sales while maintaining accurate cash handling and notary duties as required.