Member Services & Community Coordinator

IWG plc; Cleveland (OH); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Work life balance

Paid time off (PTO)

Paid holidays (11)

401K with company match

Health care options

Bonus program

Hourly rate $19

Training and development

Bright work environment

Job summary

IWG plc is hiring a Community Associate in Cleveland, OH. This on-site role supports our center’s operations, assists customers with inquiries, and coordinates services to help clients run their business smoothly.

Average day involves greeting customers, resolving requests, coordinating events, and ensuring accurate billing. You’ll work a close-knit team in a dynamic workspace network, with a focus on service quality and a healthy work-life balance.

Qualifications

• Knowledge of delivering strong customer service and building relationships.
• Ability to own problems and find solutions.
• Positive, enthusiastic, and adaptable to changing situations.
• Experience using MS Office and basic IT equipment.

Responsibilities

• Manage multiple tasks while delivering excellent customer service.
• Build professional relationships and empathize with customers.
• Support center operations and coordinate center resources.
• Assist with events and center communications.

Skills

Customer service

Communication

Ownership of problems

Adaptability

Legal work eligibility

Tools

MS Office

Job description

IWG plc is hiring a Community Associate in Cleveland, OH. This on-site role supports our center’s operations, assists customers with inquiries, and coordinates services to help clients run their business smoothly.

Average day involves greeting customers, resolving requests, coordinating events, and ensuring accurate billing. You’ll work a close-knit team in a dynamic workspace network, with a focus on service quality and a healthy work-life balance.