On-site Community Concierge & Center Support

Regus Management Group, LLC; Cleveland (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Work-life balance

Paid time off

11 company holidays

401K with company match

Health insurance

Bonus program

Job summary

IWG is hiring a Community Associate to manage daily center operations in Cleveland and deliver exceptional customer service. You will greet guests, assist with inquiries, and coordinate services to ensure a productive environment for members.

Daily tasks include helping with room setups, AV equipment, invoicing, and issue resolution. The role emphasizes multitasking, effective communication, and building strong relationships with clients and colleagues.

Qualifications

• 1+ years of customer service experience
• Strong communication and relationship-building skills
• Able to multitask and manage competing priorities
• Empathetic and solution-driven
• Comfortable using MS Office and basic IT equipment

Responsibilities

• Assist customers with inquiries and requests to ensure a smooth center experience
• Set up rooms, projectors, and equipment; help customers navigate services
• Process inquiries and invoices; log issues and follow up through the service portal
• Coordinate with City Manager and center team to plan events and communications

Skills

Customer service

Communication

Multitasking

Problem solving

Empathy

MS Office

Tools

MS Office

Job description

IWG is hiring a Community Associate to manage daily center operations in Cleveland and deliver exceptional customer service. You will greet guests, assist with inquiries, and coordinate services to ensure a productive environment for members.

Daily tasks include helping with room setups, AV equipment, invoicing, and issue resolution. The role emphasizes multitasking, effective communication, and building strong relationships with clients and colleagues.