Member Services Champion - Fast Path to Leadership

Planet Fitness, Inc.; Fort Worth (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Free Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off and Parental Leave

Health Insurance Benefits

Job summary

Excel Fitness, a Planet Fitness franchise group, is hiring team members to deliver exceptional customer service at our Austin-area clubs. You’ll check members in, assist with sign-ups, handle account updates, and respond to questions while maintaining a clean, safe environment.

We value punctuality, reliability, and a friendly, professional demeanor. Must be 18+, high school diploma or GED, and able to lift up to 50 lbs.

Qualifications

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Customer service background preferred.
• Punctuality and reliability are essential.
• Professional interaction with members and staff.

Responsibilities

• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Communication

Education

High School diploma / GED

Job description

Excel Fitness, a Planet Fitness franchise group, is hiring team members to deliver exceptional customer service at our Austin-area clubs. You’ll check members in, assist with sign-ups, handle account updates, and respond to questions while maintaining a clean, safe environment.

We value punctuality, reliability, and a friendly, professional demeanor. Must be 18+, high school diploma or GED, and able to lift up to 50 lbs.