Guest Services & Membership Specialist

Planet Fitness; Owasso (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Job summary

Planet Fitness franchise Excel Fitness, based in Austin, TX, is growing rapidly with 90+ clubs and plans to open more. As a team member, you’ll deliver friendly customer service, check members in, lead tours, and support sign-ups at the front desk.

The role emphasizes reliability, punctuality, and a positive attitude. We offer growth opportunities, paid time off, health, and other benefits; training is provided. Full-time positions with a focus on club cleanliness and safety.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Must be able to stand and walk continually during shift.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to members’ accounts.
• Respond to member questions in a timely, professional manner.
• Maintenance and cleaning of the facility.
• Promote a positive and professional environment for members and staff.

Skills

Customer service

Punctuality

Reliability

Education

High school diploma / GED

Job description

Planet Fitness franchise Excel Fitness, based in Austin, TX, is growing rapidly with 90+ clubs and plans to open more. As a team member, you’ll deliver friendly customer service, check members in, lead tours, and support sign-ups at the front desk.

The role emphasizes reliability, punctuality, and a positive attitude. We offer growth opportunities, paid time off, health, and other benefits; training is provided. Full-time positions with a focus on club cleanliness and safety.