Member Experience Specialist

Planet Fitness; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Planet Fitness Black Card

Paid Time Off

Health Insurance Benefits

MyFlexPay financial wellness

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is hiring at the front desk to create a positive member experience through exceptional service and clean facilities.

Responsibilities include checking members in, giving tours, assisting with sign-ups and account updates, answering questions, and maintaining a high standard of cleanliness and safety. Must be 18+, have a high school diploma, and be able to lift up to 50 lbs.

Qualifications

• Customer service experience preferred.
• Must be 18 years or older and have a high school diploma or GED.
• Able to stand, walk, and lift up to 50 lbs during shifts.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system and conduct tours for prospective members.
• Assist with new account sign-ups and updates to member accounts.
• Respond to member questions in a timely, professional manner.
• Maintain cleanliness and safety protocols throughout the facility.
• Support team with daily tasks and uphold positive member experience.

Skills

Customer service

Punctuality

Professional communication

Team player

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is hiring at the front desk to create a positive member experience through exceptional service and clean facilities.

Responsibilities include checking members in, giving tours, assisting with sign-ups and account updates, answering questions, and maintaining a high standard of cleanliness and safety. Must be 18+, have a high school diploma, and be able to lift up to 50 lbs.