Member Experience Specialist

Planet Fitness; Rogers (AR); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

PTO

Health insurance

Free PF Black Card membership

MyFlexPay

Job summary

Excel Fitness, a Planet Fitness franchise group, based in Austin, TX, is growing and opening new clubs, including in NW Arkansas. We’re looking for team players to welcome members, handle sign-ups, tours, and maintain a clean, safe club environment.

As a front desk team member you will check members in, answer questions, assist with accounts, and support a positive, professional member experience. Strong customer service and reliability are essential; 18+ and HS diploma preferred.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Punctuality and reliability required.
• Customer service background preferred.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to members' accounts.
• Respond to member questions professionally and escalate as needed.
• Maintain detailed cleaning in all areas of the facility.
• Support a positive and professional member experience.

Skills

Customer service

POS familiarity

Touring prospects

Team player

Education

High School diploma / GED

Tools

POS system

Job description

Excel Fitness, a Planet Fitness franchise group, based in Austin, TX, is growing and opening new clubs, including in NW Arkansas. We’re looking for team players to welcome members, handle sign-ups, tours, and maintain a clean, safe club environment.

As a front desk team member you will check members in, answer questions, assist with accounts, and support a positive, professional member experience. Strong customer service and reliability are essential; 18+ and HS diploma preferred.