Member Services Banker - Call Center

Dr. Mylissa's Medical Boutique; Evansville (IN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Holidays

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan with matching

Job summary

Liberty FCU, a full-service credit union, seeks a full-time Call Center Banking Representative to join the LFCU Team in Evansville, IN. You will provide excellent phone service, verify member information to prevent fraud, and assist with online and digital banking services.

The role requires strong member service skills, professionalism, and confidentiality, with rotating Saturdays. Previous call center or financial institution experience is a plus, stationed at 4601 Theater Drive, Evansville,

Qualifications

• Excellent member service skills.
• Professionalism and confidentiality.
• Willingness to work Saturdays on a rotating basis.

Responsibilities

• Provide exceptional phone service to members.
• Provide account information (balances, deposits, checks, funds availability, statements).
• Verify member identity with out-of-wallet questions and fraud checks.
• Process withdrawals, loan payments, transfers, and check orders.
• Assist with ITM services and online/digital banking.
• Support cross-selling and achievement of departmental goals.
• Assist with ATM, debit, and credit card inquiries.

Skills

Customer service

Confidentiality

Multitasking

Problem-solving

Saturdays

Job description

Liberty FCU, a full-service credit union, seeks a full-time Call Center Banking Representative to join the LFCU Team in Evansville, IN. You will provide excellent phone service, verify member information to prevent fraud, and assist with online and digital banking services.

The role requires strong member service skills, professionalism, and confidentiality, with rotating Saturdays. Previous call center or financial institution experience is a plus, stationed at 4601 Theater Drive, Evansville,