Digital Banking Call Center Representative

Liberty Federal Credit Union; Evansville (IN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Incentives

Paid holidays

Paid time off

Medical, dental and vision insurance

401(k) with company match

Life Insurance & Disability Insurance

Tuition reimbursement

Job summary

Liberty FCU is seeking a Digital Banking Call Center Representative with strong interpersonal and organizational skills to join our team. The role includes rotating Saturdays and approximately a 40-hour work week, providing excellent member service across digital banking channels.

Experience in customer service is required; financial institution experience is preferred. The position offers a range of benefits including insurance, retirement and tuition reimbursement, with opportunities for

Qualifications

• Experience in customer service is required.
• Financial institution experience is preferred.

Responsibilities

• Participate in the Digital Banking phone, chat and email contact rotation providing exceptional service to members.
• Perform online and mobile banking duties for consumer and business banking platforms.
• Assist members with electronic services including Popmoney, External Transfers, Remote Deposit Capture, Money Management, EStatements, Online Account Opening, Purchase Rewards, Apple Pay/Samsung Pay, Online Payment Service.
• Serve as back up to the Contact Call Center and answer general account questions.
• Assist members with questions or problems concerning ATM, debit, credit and Reloadable Cards.
• Provide information on field of membership requirements and the types/benefits of LFCU accounts.
• Gain understanding of scams and fraudulent activity to help prevent fraud.
• Balance loan payments made by check and debit card at end of night.

Skills

Customer service

Interpersonal skills

Organizational skills

Job description

Liberty FCU, a full-service credit union, is currently seeking a Digital Banking Call Center Representative with excellent interpersonal and organizational skills to join the credit union team. Experience working in customer service is required and financial institution experience is preferred. The candidate will be scheduled for approximately a 40-hour work week to include Saturdays on a rotating basis.

Duties and responsibilities include but are not limited to:

• Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members.
• Perform online and mobile banking duties for both the consumer and business banking platform.
• Monitor, perform daily tasks, and assist members with various electronic services including but not limited to:
• Popmoney and External Transfers
• Remote Deposit Capture
• Money Management
• EStatements
• Online Account Opening
• Purchase Rewards
• Apple Pay/Samsung Pay
• Online Payment Service
• Serve as back up to the Contact Call Center rotation and answer general account questions.
• Assist members with questions or problems concerning ATM, debit, credit, and Reloadable Cards.
• Provide information related to field of membership requirements as well as the types of LFCU accounts and the benefits of each.
• Gain an understanding of possible scams and fraudulent activity and use that knowledge to prevent fraud.
• Balance loan payments made by check, and debit card at the end of each night.

Benefits and Compensation:

• Incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.