Call Center Banking Representative

Dr. Mylissa's Medical Boutique; Evansville (IN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Holidays

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan with matching

Job summary

Liberty FCU, a full-service credit union, seeks a full-time Call Center Banking Representative to join the LFCU Team in Evansville, IN. You will provide excellent phone service, verify member information to prevent fraud, and assist with online and digital banking services.

The role requires strong member service skills, professionalism, and confidentiality, with rotating Saturdays. Previous call center or financial institution experience is a plus, stationed at 4601 Theater Drive, Evansville,

Qualifications

• Excellent member service skills.
• Professionalism and confidentiality.
• Willingness to work Saturdays on a rotating basis.

Responsibilities

• Provide exceptional phone service to members.
• Provide account information (balances, deposits, checks, funds availability, statements).
• Verify member identity with out-of-wallet questions and fraud checks.
• Process withdrawals, loan payments, transfers, and check orders.
• Assist with ITM services and online/digital banking.
• Support cross-selling and achievement of departmental goals.
• Assist with ATM, debit, and credit card inquiries.

Skills

Customer service

Confidentiality

Multitasking

Problem-solving

Saturdays

Job description

Liberty FCU, a full-service credit union, is currently seeking a full-time Call Center Banking Representative to join the LFCU Team. Candidates must possess excellent member service skills, professionalism, and confidentiality. Multi-tasking and problem-solving skills are also desired. Candidates must be available to work Saturdays on a rotating basis. Previous financial institution and/or call center experience is a plus. This position will be stationed at 4601 Theater Drive, Evansville, IN.

Duties and responsibilities include but are not limited to the following:

• Provide exceptional phone service to members.
• Provide account information such as balances, check clearings, deposit postings, return checks, availability of funds, and statement information.
  • Ask "out-of-wallet" questions for verification purposes.
  • Complete extensive verification of each member to avoid fraud and identity theft.
• Process withdrawals, loan payments, transfers, and check orders.
• Place stop payments on checks, cashier's checks, ACH debits and payments, and process the applicable paperwork.
• Assist with ITM (Interactive Teller Machine) services when needed.
• Strive to meet cross-selling and departmental goals.
• Assist members with questions concerning ATM, debit and credit cards.
• Provide membership information.
• Explain procedures to initiate direct deposits and ensure proper forms are mailed to members.
• Assist members with various payroll questions, requests for new payroll cards, or problems with payroll postings.
• Provide information on new and ongoing promotions.
• Assist with online banking duties.
• Assist members with various Digital Banking services.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.