Call Center Banking Representative

Liberty Federal Credit Union; Evansville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus & incentives

Paid holidays

Paid time off (PTO)

Medical/Dental/Vision insurance

401(k) with matching funds

Life Insurance

Disability Insurance

Tuition reimbursement

Job summary

Liberty Federal Credit Union in Evansville, IN is seeking a full-time Call Center Banking Representative to provide exceptional member service by phone and online. You will verify member information, handle routine banking tasks, and support digital banking services while maintaining confidentiality and accuracy.

Occasional ITM assistance and cross-sell efforts are part of the role. Prior financial institution or call center experience is a plus; Saturdays are required on a rotating basis.

Qualifications

• Excellent member service and communication skills.
• Professional conduct and confidentiality.
• Ability to multitask and solve problems.
• Willing to work Saturdays on a rotating basis.

Responsibilities

• Provide exceptional phone service to members.
• Provide account information (balances, deposits, transactions, statement info).
• Perform verification to prevent fraud and identity theft.
• Process withdrawals, loan payments, transfers, and check orders.
• Assist with ITM services as needed.
• Aim to meet cross-selling and department goals.
• Answer questions about ATM, debit, and credit cards; explain direct deposits.
• Assist with online banking and digital banking services.

Skills

Customer service

Professionalism

Confidentiality

Multitasking

Problem solving

Saturday shifts

Job description

Full Time Clerical MAIN OFFICE, Evansville, IN, US

3 days ago Requisition ID: 4003

Liberty FCU, a full-service credit union, is currently seeking a full-time Call Center Banking Representative to join the LFCU Team. Candidates must possess excellent member service skills, professionalism, and confidentiality. Multi-tasking and problem-solving skills are also desired. Candidates must be available to work Saturdays on a rotating basis. Previous financial institution and/or call center experience is a plus. This position will be stationed at 4601 Theater Drive, Evansville, IN.

Duties and responsibilities include but are not limited to the following:

• Provide exceptional phone service to members.
• Provide account information such as balances, check clearings, deposit postings, return checks, availability of funds, and statement information.
  • Ask “out-of-wallet” questions for verification purposes.
  • Complete extensive verification of each member to avoid fraud and identity theft.
• Process withdrawals, loan payments, transfers, and check orders.
• Place stop payments on checks, cashier’s checks, ACH debits and payments, and process the applicable paperwork.
• Assist with ITM (Interactive Teller Machine) services when needed.
• Strive to meet cross-selling and departmental goals.
• Assist members with questions concerning ATM, debit and credit cards.
• Provide membership information.
• Explain procedures to initiate direct deposits and ensure proper forms are mailed to members.
• Assist members with various payroll questions, requests for new payroll cards, or problems with payroll postings.
• Provide information on new and ongoing promotions.
• Assist with online banking duties.
• Assist members with various Digital Banking services.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.