Member Service Representative

Liberty Federal Credit Union; Hendersonville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Member Service Representative to join their team in Hendersonville. This full-time, on-site role focuses on delivering exceptional customer service, managing member inquiries, and processing financial transactions. As a key member of the team, you'll play a vital role in ensuring member satisfaction and resolving issues effectively. The ideal candidate will possess strong communication skills, a keen attention to detail, and a basic understanding of finance and banking operations. If you are passionate about helping others and want to grow in a supportive environment, this opportunity is perfect for you.

Qualifications

• Excellent customer service and communication skills are essential.
• Proficiency in computer literacy and basic financial software required.

Responsibilities

• Provide top-notch customer service to members and handle inquiries.
• Process financial transactions and assist with account management tasks.

Skills

Customer Service

Communication Skills

Phone Etiquette

Computer Literacy

Finance Understanding

Attention to Detail

Problem-Solving

Education

High School Diploma

Some College Coursework

Tools

Financial Software

Job description

Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services. Headquartered in Evansville, Indiana, Liberty FCU has been recognized as one of Indiana’s best financial institutions by Forbes and named the nation’s Best Credit Union for Checking by Investopedia in 2021. The credit union offers a variety of benefits including its notable Vertical Checking account and better loan options for borrowers. With a wide footprint of branch locations in southern Indiana, western Kentucky, and the Greater Nashville area, Liberty FCU serves more than 270,000 members across all fifty states and at least eight countries.

Role Description

This is a full-time on-site role for a Member Service Representative located in Hendersonville, TN. The Member Service Representative will be responsible for providing top-notch customer service to members, handling phone inquiries, processing financial transactions, and assisting with various account management tasks. Day-to-day responsibilities include answering member questions, resolving issues, and ensuring member satisfaction.

Qualifications

• Excellent Customer Service and Communication skills
• Strong Phone Etiquette and interpersonal skills
• Proficiency in Computer Literacy and basic financial software
• Basic understanding of Finance and banking operations
• Attention to detail and problem-solving abilities
• High school diploma or equivalent; some college coursework preferred
• Previous experience in a financial institution or customer service role is a plus

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Banking