Card Services Specialist

Liberty Federal Credit Union; Evansville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Medical, Dental and Vision Insurance

401(k) retirement program with match

Life Insurance

Short Term and Long Term Disability

Tuition Reimbursement Program

Job summary

Liberty FCU, a full service credit union in Evansville, IN, seeks a Card Services Specialist to monitor card reports, balance ledgers, and assist with card room duties. The role places you as the primary contact for card inquiries and requires Saturday/evening availability. Training and support are provided at the Operations Center.

The position covers processing card applications, lost/stolen cards, and routine tasks across the Card Services team with emphasis on security and accuracy.

Qualifications

• Excellent communication skills.
• Ability to multitask across several card services tasks.
• Willingness to work Saturdays and evenings when required.

Responsibilities

• Monitor reports for credit card quality control.
• Balance Card Services ledgers and process reconciliations.
• Assist with card room duties and support card services staff.
• Serve as primary contact for members with card inquiries.
• Close debit card accounts due to inactivity or closures.
• Process debit/ATM card applications and approvals.
• Perform primary CardWizard administrative routines.
• Process lost/stolen card replacements and related tasks.
• Support Card Services during high volume or vacations.
• Maintain knowledge of all card services products and services.
• Adhere to the credit union’s S.E.R.V.I.C.E standards.

Skills

Communication

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Card Services Specialist

Full Time Clerical MAIN OFFICE, Evansville, IN, US

Liberty FCU, a full service credit union, is currently seeking a Card Services Specialist with excellent communication and multi-tasking skills. Applicants must be willing to work Saturdays and evenings when necessary. This position will be stationed within the Operations Center located at 4601 Theater Drive, Evansville, IN.

Duties and Responsibilities

• Monitor reports for credit card quality control.
• Maintain and balance Card Services related general ledgers.
• Assist with card room duties.
• Serve as primary contact for members with card related inquiries.
• Serve as primary contact to assist the staff with various card related inquiries.
• Close debit card accounts due to inactivity or account closures.
• Serve as backup to the daily routines, including but not limited to:
  • Process debit and ATM card applications including both approving and ordering.
  • Monitor multiple reports for debit card quality control.
  • Perform primary CardWizard administrative routines.
  • Process lost/stolen card replacements, transfer points, and perform other service maintenance for all lost/stolen card reports.
• Assist with tasks within the Card Services department when volume is heavy or for vacation relief.
• Work on the department’s Saturday schedule on a rotating basis.
• Develop and maintain an understanding of all card services products and services.
• Always be security-minded on member inquiries including address changes and replacement plastic requests.
• Adhere to the credit union’s S.E.R.V.I.C.E standards.
• Develop a working knowledge of the credit union's data and word processing systems.
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
• Any other duties assigned by my supervisor or management..

Benefits and Compensation

• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.