Digital Banking Call Center Representative

Dr. Mylissa's Medical Boutique; Evansville, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Incentives

Paid holidays

PTO

Medical insurance

401(k) matching

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Liberty FCU is seeking a Digital Banking Call Center Representative to support members via phone, chat, and email. The role emphasizes outstanding service, strong communication, and adherence to credit union policies.

You will handle online and mobile banking tasks for both consumer and business accounts, assist with transfers, deposits, and payments, and participate in rotating Saturday shifts with a focus on accuracy and teamwork.

Qualifications

• Experience in customer service is required.
• Financial institution experience is preferred.

Responsibilities

• Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members.
• Perform online and mobile banking duties for both the consumer and business banking platform.
• Assist members with questions on ATM, debit, credit, and Reloadable Cards.
• Balance loan payments by check and debit card at the end of each night.

Skills

Customer service

Interpersonal skills

Organizational skills

Job description

Liberty FCU, a full-service credit union, is currently seeking a Digital Banking Call Center Representative with excellent interpersonal and organizational skills to join the credit union team. Experience working in customer service is required and financial institution experience is preferred. The candidate will be scheduled for approximately a 40-hour work week to include Saturdays on a rotating basis.

Duties and responsibilities include but are not limited to:

• Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members.
• Perform online and mobile banking duties for both the consumer and business banking platform.
• Monitor, perform daily tasks, and assist members with various electronic services including but not limited to:
  • Popmoney and External Transfers
  • Remote Deposit Capture
  • Money Management
  • EStatements
  • Online Account Opening
  • Purchase Rewards
  • Apple Pay/Samsung Pay
  • Online Payment Service
• Serve as back up to the Contact Call Center rotation and answer general account questions.
• Assist members with questions or problems concerning ATM, debit, credit, and Reloadable Cards.
• Provide information related to field of membership requirements as well as the types of LFCU accounts and the benefits of each.
• Gain an understanding of possible scams and fraudulent activity and use that knowledge to prevent fraud.
• Balance loan payments made by check, and debit card at the end of each night.

Benefits and Compensation:

• Incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.