Member Experience Associate — Flexible Shifts, PTO & Benefits

Planet Fitness; Waco (TX); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance Benefits

Free Planet Fitness Black Card

EAP counseling resources

MyFlexPay

Paid Parental Leave

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a Member Service Representative Sub to support gaps in coverage and ensure a positive member experience. As a front desk team member, you will check members in, tour prospective members, process sign-ups, update accounts, and uphold cleanliness and safety protocols across the club.

Reliable, punctual individuals with strong customer service thrive here.

Qualifications

• High School diploma or GED required.
• Minimum age 18.
• Strong customer service experience preferred.
• Reliable and punctual with professional demeanor.
• Able to stand/walk for long periods and lift up to 50 lbs.

Responsibilities

• Provide exceptional customer service during shifts.
• Check members in and assist with tours and sign-ups.
• Update member accounts and respond to inquiries.
• Maintain facility cleanliness and safety protocols.
• Follow safety and masking protocols as required.

Skills

Customer service

Punctuality

Communication

Professionalism

Education

High School diploma or GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, is seeking a Member Service Representative Sub to support gaps in coverage and ensure a positive member experience. As a front desk team member, you will check members in, tour prospective members, process sign-ups, update accounts, and uphold cleanliness and safety protocols across the club.

Reliable, punctual individuals with strong customer service thrive here.