Member Services Associate, Stillwater YMCA

YMCA of Greater Oklahoma City; Stillwater (OK); On-site; USD 11,000 - 16,000; Part time

Job summary

YMCA of Greater Oklahoma City is seeking a part-time member services assistant. You will greet and assist members, handle phone inquiries, registrations, and payments, and help maintain a welcoming club environment.

The role requires CPR/First Aid certification, 18+ age, and strong communication. The position emphasizes friendly, reliable service and teamwork in a community-focused setting.

Qualifications

• Must be 18 years old or older.
• Must be certified in CPR/First Aid (training provided by the Y).
• Strong verbal interpersonal and communication skills in a service environment.
• Ability to lift up to 30 pounds.

Responsibilities

• Provide member services such as membership sales, tours, and guest registration.
• Answer and direct phone calls; input membership and program information into computer.
• Handle payments and receipts; manage towels stock and distribution.
• Serve as liaison between members and program supervisors; resolve inquiries and complaints.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Education

High school diploma or equivalent

CPR/First Aid certification

Tools

Computer skills

Job description

Description

• Starting at $10.00 per hour
• Flexibility to work during holiday breaks, including Thanksgiving and Christmas, is essential.

Job Type

Part-time

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

• Starting at $10.00 per hour
• Flexibility to work during holiday breaks, including Thanksgiving and Christmas, is essential.

Position Description

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

Duties And Responsibilities

• Must stay current in CPRPR/AED/O2 and First Aid, renewed annually.
• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items; cell phones, i pads,
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

EDUCATION AND EXPERIENCE

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.

Salary Description

Starting at $10.00 per hour