Member Services Associate, Stillwater YMCA

YMC; Stillwater (OK); On-site; USD 11,000 - 16,000; Full time

Job summary

The YMCA seeks a friendly, service-oriented team member to welcome and assist guests, handle membership sales, tours, phone inquiries, and registration, while managing payments and towels. The role includes inputting data and maintaining a clean, safe facility.

Candidates must be CPR/AED/First Aid certified, be 18+, and demonstrate strong communication and clerical accuracy. Training is provided; celebrate community, teamwork, and exceptional member service.

Qualifications

• Must be CPR/First Aid certified (training provided by the Y, if needed).
• Must be 18 years or older.
• Strong verbal interpersonal and communication skills in a service environment.
• Ability to lift 30 pounds.

Responsibilities

• Provide member services including membership sales, tours and program information.
• Answer phones and direct calls; register guests and process payments.
• Input data into computer; issue membership cards and receipts.
• Schedule appointments; manage lockers and towels.
• Serve as liaison between members and program staff; resolve inquiries and complaints.
• Monitor facility safety; attend staff meetings.
• Uphold the positive values of caring, honesty, respect and responsibility.

Skills

Customer service

Phone support

Cash handling

Membership sales

Tour guiding

Registration processing

Clerical accuracy

Teamwork

Education

CPR, AED, O2 and First Aid certification

Age 18+

Tools

POS system

Computer literacy

Cash register

Job description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

*Starting at $10.00 per hour

*Flexibility to work during holiday breaks, including Thanksgiving and Christmas, is essential.

POSITION DESCRIPTION:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

DUTIES AND RESPONSIBILITIES:

• Must stay current in CPRPR/AED/O2 and First Aid, renewed annually.
• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items; cell phones, i pads,
• Develop meaningful and sustainable relationships with members, donors and volunteers.

EDUCATION AND EXPERIENCE:

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.