Member Services Associate, Stillwater YMCA

YMCA of Greater Oklahoma City; United States; On-site; USD 11,000 - 16,000; Full time

Job summary

YMCA of Greater Oklahoma City is seeking a ready-to-help front desk associate who greets members, answers questions, handles registrations, and processes payments with accuracy. This role emphasizes friendly service, teamwork, and a positive attitude.

Requirements include CPR/First Aid/AED certification, being 18 or older, and the ability to lift up to 30 pounds. Training is provided, and the position supports members with enthusiasm in a busy community environment.

Qualifications

• Must stay current in CPR, AED, O2 and First Aid.
• Must be 18 years of age or older.
• Strong verbal interpersonal and communication skills; experience in a service environment; computer skills and accuracy.
• Must be able to lift 30 pounds.

Responsibilities

• Must stay current in CPRPR/AED/O2 and First Aid, renewed annually.

Skills

Customer service

Communication

Phone handling

Education

CPR/First Aid certification (CPR, AED, O2)

Tools

Cash register

Membership software

Job description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

*Starting at $10.00 per hour

*Flexibility to work during holiday breaks, including Thanksgiving and Christmas, is essential.

POSITION DESCRIPTION:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

DUTIES AND RESPONSIBILITIES:

• Must stay current in CPRPR/AED/O2 and First Aid, renewed annually.
• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items; cell phones, i pads,
• Develop meaningful and sustainable relationships with members, donors and volunteers.

EDUCATION AND EXPERIENCE:

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.