Member Services Associate, Chickasha YMCA

YMC; Chickasha (OK); On-site; USD 11,000 - 16,000; Full time

Job summary

YMCA in Chickasha, OK is seeking a Member Services Assistant to help members and guests, maintain service control, answer phones, and perform clerical duties. Starting at $10.00 per hour, the role emphasizes friendly service and accurate cash handling.

You will greet and assist members, provide program information, process registrations and payments, and support daily operations while upholding the Y's values of caring, honesty, respect and responsibility.

Qualifications

• Certified in CPR, AED, O2 and First Aid (training provided by the Y).
• Must be 18 years of age or older.
• Strong verbal interpersonal and communication skills in a service environment.
• Ability to use a computer; accurate with transactions.

Responsibilities

• Provide member services such as tours, registration, and information.
• Answer phones and direct calls; assist with guest questions and program info.
• Process payments and receipts; manage towel distribution and locker rentals.
• Serve as liaison between members and program staff; resolve inquiries and issues.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Attention to detail

Teamwork

Job description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

*Starting at $10.00 per hour

POSITION DESCRIPTION:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

DUTIES AND RESPONSIBILITIES:

• Provide member services such as membership tours, answer and direct phone calls, guest registration, provide program information, accept payment/cash register/receipts, schedule appointments, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items; cell phones, i pads,
• Develop meaningful and sustainable relationships with members, donors and volunteers.

REQUIREMENTS

EDUCATION AND EXPERIENCE:

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.