Member Services Associate, Earlywine Park YMCA

YMC; Oklahoma City (OK); On-site; USD 11,000 - 16,000; Part time

Job summary

YMCA of Oklahoma City is seeking staff for member services to assist guests, handle inquiries, and perform clerical duties in a fast-paced environment. Starting at $10.00 per hour, the role includes greeting members, processing registrations, and supporting program information and payments.

Available shifts include mornings and afternoons/evenings, with alternating weekend hours. Candidates must be at least 18 and CPR/AED/First Aid certified, with strong communication and computer skills.

Qualifications

• Must be certified in CPR, AED, O2 and First Aid.
• Must be 18 years of age or older.
• Strong verbal interpersonal and communication skills; experience in a service environment.

Responsibilities

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and resolve member inquiries and complaints.
• Monitor facility as required.
• Carry out other duties as assigned; uphold the values of caring, honesty, respect and responsibility.

Skills

Customer service

Verbal communication

Interpersonal skills

Education

CPR certification

AED certification

First Aid certification

O2 certification

Job description

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

*Starting at $10.00 per hour

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

AVAILABLE SHIFTS:

Mornings:

• Monday - Friday: 4:45am-9am
• Saturdays: 7:30am-1pm, 11am-3pm

Afternoons/Evenings:

• Monday - Thursday: 5pm-10:15pm
• Fridays: 1pm-7:15pm
• Saturdays: 1pm-6:15pm
• Sundays: 12:45pm-5:15pm

DUTIES AND RESPONSIBILITIES:

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items, cell phones, iPad, etc.
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

EDUCATION AND EXPERIENCE:

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.