Member Services Associate, New Kupiec East Edmond YMCA

YMC; Edmond (OK); Sur place; USD 12 000 - 17 000; Plein temps

Résumé du poste

YMC in Edmond, OK seeks a friendly, service-oriented team member to welcome members and guests, answer calls, and handle routine clerical duties. The role supports program supervision, processes payments, and promotes a positive club experience.

Requirements include CPR, AED, O2 and First Aid certification, 18+ age, strong communication, and the ability to lift 30 pounds. This is an on-site position emphasizing member satisfaction.

Qualifications

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.

Responsabilités

• Provide member services such as membership tours, answer and direct phone calls, guest registration, provide program information, accept payment/cash register/receipts, schedule appointments, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Attend Scheduled Staff Meeting.

Connaissances

Customer service

Interpersonal communication

Computer skills

Accuracy

Verbal communication

Lifting capability

Outils

CPR certification

AED certification

O2 certification

First Aid certification

Description du poste

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

*Starting at $10.00 per hour

POSITION DESCRIPTION:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

DUTIES AND RESPONSIBILITIES:

• Provide member services such as membership tours, answer and direct phone calls, guest registration, provide program information, accept payment/cash register/receipts, schedule appointments, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items; cell phones, i pads,
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

EDUCATION AND EXPERIENCE:

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.