Member Services Associate - Start Your Banking Career

SECU; Southern Pines (NC); On-site; USD 32,000 - 43,000; Full time

Job summary

SECU in Southern Pines, NC is seeking an entry-level Associate Member Services Representative to provide exemplary member service and support branch operations. The role includes handling inquiries in person and by phone, cash handling duties, account maintenance, and learning SECU procedures under supervision.

The position emphasizes training through onboarding, adherence to policies, and ongoing education to advance within the branch.

Qualifications

• Must have high school diploma or GED.
• Strong communication and interpersonal skills.
• Aptitude for learning banking procedures and building member trust.
• Complete Core Module Program within 12 months of hire.

Responsibilities

• Assist members in person and by phone, delivering courteous service.
• Balance cash drawer and process transactions per procedures.
• Handle basic account operations and wire transfers as needed.
• Maintain confidentiality and follow security policies.
• Learn SECU policies and compliance requirements.

Skills

Customer service

Communication

Problem solving

Team orientation

Education

High school diploma or GED

CCUE/AA/NC-CTP preferred

Tools

CXone

Job description

SECU in Southern Pines, NC is seeking an entry-level Associate Member Services Representative to provide exemplary member service and support branch operations. The role includes handling inquiries in person and by phone, cash handling duties, account maintenance, and learning SECU procedures under supervision.

The position emphasizes training through onboarding, adherence to policies, and ongoing education to advance within the branch.