Member Services Associate: Start Your Banking Career

SECU; Missouri; On-site; USD 21,000 - 30,000; Full time

Job summary

SECU in Missouri is seeking an Associate Member Services Representative to support branch operations and deliver exemplary member service by phone and in person. You will handle routine transactions, cash box management, account origination and maintenance, and work under supervision as you learn SECU procedures.

The role emphasizes compliance with policies, confidentiality, and security, with extensive onboarding including Excel, Elevate training, and 10 core modules.

Qualifications

• Must have a high school diploma or GED.
• Ability to communicate clearly with members.
• Ability to balance cash drawer and handle transactions.
• Must complete Credit Union Core Module Program within 12 months of hire.
• Basic computer literacy required.

Responsibilities

• Attend New Employee Training and Core Modules.
• Greet and assist members in person, by phone, and digitally.
• Balance the cash drawer and process transactions accurately.
• Process wire transfers and foreign currency orders.
• Maintain confidentiality and follow security procedures.
• Support branches by coordinating with other departments as needed.

Skills

Communication skills

Problem solving

People skills

Education

High school diploma or GED

CCUE Certification

Associate degree or higher

Job description

SECU in Missouri is seeking an Associate Member Services Representative to support branch operations and deliver exemplary member service by phone and in person. You will handle routine transactions, cash box management, account origination and maintenance, and work under supervision as you learn SECU procedures.

The role emphasizes compliance with policies, confidentiality, and security, with extensive onboarding including Excel, Elevate training, and 10 core modules.