Member Services Associate: Start Your Banking Career

State Employees' Credit Union; Asheville (NC); Híbrido; USD 32.000 - 42.000; Tempo integral

Resumo da vaga

State Employees' Credit Union in Asheville, NC, invites applications for an Associate Member Services Officer (MSO). This entry-level position provides foundational knowledge of SECU branch operations and delivers exemplary member service by responding to inquiries by phone and in person.

MSOs begin training in lending and collections, follow standard procedures, handle routine duties, and develop skills in cash drawer management, account origination, and basic product referrals under

Qualificações

• Must have high school diploma or GED equivalent.
• Preferred Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the NC-CTP.
• Demonstrates SECU Core Values.
• Must possess aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
• Must have good communication skills, both verbal and written.
• Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment.

Responsabilidades

• Respond to member inquiries by telephone and in person, including service channel support.
• Follow standard branch procedures and maintain confidentiality of member information.
• Process basic account activity such as opening basic accounts with supervision.
• Assist with notary services and interdepartmental requests as needed.
• Handle cash drawer responsibilities and daily balancing per standards.
• Learn lending and collections processes at this entry level.

Conhecimentos

Communication skills

Problem-solving

People/customer service oriented

Aptitude for meeting people

Formação

High school diploma or GED

Bachelor’s degree preferred

CCUE Certification

AA/AS degree via NC-CTP

Descrição da vaga

State Employees' Credit Union in Asheville, NC, invites applications for an Associate Member Services Officer (MSO). This entry-level position provides foundational knowledge of SECU branch operations and delivers exemplary member service by responding to inquiries by phone and in person.

MSOs begin training in lending and collections, follow standard procedures, handle routine duties, and develop skills in cash drawer management, account origination, and basic product referrals under