Member Services Associate: Help Members & Grow Your Career

ncsecu.org; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union (SECU) seeks an MSS Associate Member Services Representative in Asheville, NC to deliver exceptional member service across phone and digital channels. The role supports account services, new deposits, card services, and broader member support while upholding confidentiality and security standards.

Ideal candidates have a high school diploma or GED; Bachelor's, CCUE, or NC-CTP credentials are preferred.

Qualifications

• Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
• Must have good communication skills, both verbal and written.
• Ability to think critically and use problem solving skills.
• Must complete the Core Module Program within 12 months of hire date.

Responsibilities

• Perform routine member service through telephone and digital delivery channels.
• Respond to member inquiries including account services, new deposit accounts origination, card services, and digital channel support.
• Maintain confidentiality and follow security procedures for member information.
• Actively participate in direct service to members via phone and digital channels.
• Assist in other areas of operation as needed and meet KPI targets.

Skills

Communication skills

Problem solving

Critical thinking

People skills

Verbal communication

Education

High school diploma or GED

Bachelor’s degree (preferred)

CCUE Certification (preferred)

Associate of Arts/Science via NC-CTP (preferred)

Tools

CXone platform

Job description

State Employees' Credit Union (SECU) seeks an MSS Associate Member Services Representative in Asheville, NC to deliver exceptional member service across phone and digital channels. The role supports account services, new deposits, card services, and broader member support while upholding confidentiality and security standards.

Ideal candidates have a high school diploma or GED; Bachelor's, CCUE, or NC-CTP credentials are preferred.