Entry-Level Member Services Associate — Banking Support

ncsecu.org; Wilmington (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

State Employees' Credit Union in Wilmington, NC is hiring an Associate Member Services Officer (MSO) to provide frontline member service at the branch. You will handle in-person and phone inquiries, assist with account opening and maintenance, and begin training in lending and collections under supervision.

The role emphasizes learning core branch operations, cash handling, and adherence to SECU policies while delivering exceptional member service.

Qualifications

• Must have high school diploma or GED.
• Bachelor’s degree or CCUE certification preferred.
• Strong communication and problem-solving abilities required.

Responsibilities

• Provide member service in person and by phone.
• Assist with cash drawer operations and basic transactions.
• Help with account origination and maintenance.
• Begin training in lending and collections.
• Maintain confidentiality and security of member information.

Skills

Communication skills

Problem-solving

People skills

Education

High school diploma or GED

Bachelor’s degree preferred

CCUE/NC-CTP option

Job description

State Employees' Credit Union in Wilmington, NC is hiring an Associate Member Services Officer (MSO) to provide frontline member service at the branch. You will handle in-person and phone inquiries, assist with account opening and maintenance, and begin training in lending and collections under supervision.

The role emphasizes learning core branch operations, cash handling, and adherence to SECU policies while delivering exceptional member service.