Member Services Associate - Start a Banking Career

State Employees' Credit Union; Albemarle (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

State Employees' Credit Union seeks an entry-level Associate Member Services Officer to support branch operations and deliver exemplary member service. You will respond to inquiries by phone and in person, manage cash drawer duties, and begin training in lending and collections under supervision.

The role includes completing core training modules, compliance with policies, and continuous learning about SECU products and services to assist members effectively.

Formación

• Must have high school diploma or GED.
• Aptitude for meeting people and building trust with members.
• Strong communication and problem-solving skills.
• Complete Core Module Program within 12 months of hire.

Responsabilidades

• Attend training modules after E&E.
• Greet and assist members via in-person, phone, and digital channels.
• Process wire transfers, foreign and domestic; order/return currency.
• Open basic accounts and assist with lending awareness.
• Notary Public services as requested; adhere to policies and security measures.
• Maintain cash drawer, handle deposits/withdrawals, and balance as required.
• Learn Financial Advisory and Real Estate products and provide referrals.

Conocimientos

Customer service

Communication skills

Problem solving

Educación

HS diploma or GED

Bachelor’s degree or CCUE or AA/AS (NC-CTP)

Herramientas

CXone

MIP procedures

Descripción del empleo

State Employees' Credit Union seeks an entry-level Associate Member Services Officer to support branch operations and deliver exemplary member service. You will respond to inquiries by phone and in person, manage cash drawer duties, and begin training in lending and collections under supervision.

The role includes completing core training modules, compliance with policies, and continuous learning about SECU products and services to assist members effectively.