Member Services Associate — Banking Foundations & Growth

SECU; Carthage (NC); Presencial; USD 33.000 - 46.000; Jornada completa

Descripción de la vacante

SECU seeks an entry-level Associate Member Services Officer to learn branch operations while delivering exemplary member service. You will respond to inquiries in person or by phone, manage cash drawer basics, and support account origination and maintenance under supervision.

As you progress, training in lending, collections, and financial services will be introduced, including CXone and referrals to advisory products. Reliable attendance and professional appearance are required.

Formación

• Must have a high school diploma or GED equivalent.
• Ability to meet people and build trust with members.
• Strong verbal and written communication skills.
• Must complete Core Module Program within 12 months of hire.

Responsabilidades

• Greet and assist members courteously through in-person, phone, and digital channels.
• Answer phones and assist members with service requests.
• Process wire transfers and foreign currency transactions.
• Maintain confidentiality and adhere to security procedures.
• Learn basic account openings and cash drawer balancing under supervision.

Conocimientos

Communication skills

Problem solving

People skills

Educación

HS diploma or GED

NC-CTP transfer program

Bachelor’s degree or CCUE

Descripción del empleo

SECU seeks an entry-level Associate Member Services Officer to learn branch operations while delivering exemplary member service. You will respond to inquiries in person or by phone, manage cash drawer basics, and support account origination and maintenance under supervision.

As you progress, training in lending, collections, and financial services will be introduced, including CXone and referrals to advisory products. Reliable attendance and professional appearance are required.