Member Services Associate: Phone & Digital Support

State Employees' Credit Union; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Rocky Mount, NC is hiring a MSS Associate Member Services Representative. This entry-level role delivers member services by phone and digital channels, assisting with account services, new deposits, card services, and digital channel support.

The position includes comprehensive training and a progression plan with required modules, emphasizing confidentiality, security procedures, and knowledge of SECU products and services.

Qualifications

• Must have high school diploma or GED.
• Must possess good communication skills, both verbal and written.
• Ability to think critically and use problem solving skills.
• Complete Credit Union Core Module Program within 12 months of hire date.

Responsibilities

• Deliver routine member service through telephone and digital delivery channels.
• Respond to member inquiries including account services, new deposit account origination, card services, and digital channels support.
• Maintain confidentiality and ensure proper handling of members' information.
• Follow security procedures and company policies; achieve KPIs and participate in ongoing training.

Skills

Communication skills

Interpersonal skills

Problem solving

Critical thinking

Education

High school diploma or GED

Bachelor's degree (preferred)

CCUE Certification (preferred)

Associate degree (preferred)

Tools

CXone platform

Job description

State Employees' Credit Union in Rocky Mount, NC is hiring a MSS Associate Member Services Representative. This entry-level role delivers member services by phone and digital channels, assisting with account services, new deposits, card services, and digital channel support.

The position includes comprehensive training and a progression plan with required modules, emphasizing confidentiality, security procedures, and knowledge of SECU products and services.