Member Services Associate – Banking & Digital Support

ncsecu.org; Rocky Mount (NC); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

State Employees' Credit Union (SECU) is seeking a MSS Associate Member Services Representative to handle routine member service through telephone and digital channels, addressing inquiries about accounts, new deposits, card services, and digital support.

You will train under E&E, adhere to policies, protect member information, and work with mentors to strengthen service delivery. Strong communication and problem-solving skills are essential for success in this entry-level role.

Qualifikationen

• Must have high school diploma or GED equivalent.
• Preferred: Bachelor's degree, CCUE Certification, or AA/AS via NC-CTP.

Aufgaben

• Attend training (E&E) for new employees.
• Provide member service via phone and digital channels.
• Educate members on accounts, deposits, card services, and digital channels.
• Ensure confidentiality and security of member information.
• Achieve KPI targets and maintain quality of service.
• Participate in ongoing training and education.

Kenntnisse

People skills

Communication

Problem solving

Phone & digital channels

CXone platform

MARGO Platform

Product & service knowledge

Ausbildung

High school diploma or GED

Bachelor's degree / CCUE / AA or AS (preferred)

Tools

CXone platform

MARGO Platform

Jobbeschreibung

State Employees' Credit Union (SECU) is seeking a MSS Associate Member Services Representative to handle routine member service through telephone and digital channels, addressing inquiries about accounts, new deposits, card services, and digital support.

You will train under E&E, adhere to policies, protect member information, and work with mentors to strengthen service delivery. Strong communication and problem-solving skills are essential for success in this entry-level role.