Member Experience & Services Specialist

SECU

Charlotte (NC)

On-site

USD 36,000 - 48,000

Full time

27 hours ago

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Job summary

SECU, based in North Carolina, seeks an MSS Associate Member Services Representative to handle routine member service by phone and digital channels. You will respond to inquiries on accounts, new deposits, cards and digital channel support, while completing required training modules and maintaining confidentiality in line with MISP.

The role emphasizes growth through coaching, adherence to KPIs, and providing quality referrals to financial services.

Qualifications

High school diploma or GED required; Bachelor’s degree preferred.
Entry level position with no experience required.
Strong communication skills, both verbal and written.
Ability to think critically and solve problems.
Must complete Core Module Program within 12 months of hire.

Responsibilities

Respond to member inquiries via telephone and digital channels with exemplary service.
Attend training and complete the listed modules after E&E.
Maintain confidentiality and comply with SECU policies and security procedures.
Support members with account services, new deposits, card services, and digital channels.
Participate in ongoing training and coaching to improve service delivery.
Refer members to financial services and educate on products as appropriate.