Member Services Specialist: Phone & Digital Support

State Employees' Credit Union; Fayetteville (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

State Employees' Credit Union in North Carolina seeks a MSS Associate Member Services Representative to handle routine member service through telephone and digital channels, answering inquiries about accounts, deposits, cards, and digital services.

You will train through Excel and Elevate modules, maintain member confidentiality, comply with MISP, and strive to deliver knowledgeable referrals and quality CXone proficiency.

Qualifications

• Must have high school diploma or GED equivalent.
• Strong communication skills, both verbal and written.
• Ability to learn and comply with policies and procedures.

Responsibilities

• Provide routine member service through telephone and digital channels.
• Respond to inquiries on accounts, deposits, cards, and digital services.
• Maintain confidentiality and follow security procedures (MISP).
• Participate in training modules and achieve KPI targets.

Education

High school diploma or GED

Bachelor’s degree

CCUE Certification

Associate of Arts or Associate of Science via NC-CTP

Job description

State Employees' Credit Union in North Carolina seeks a MSS Associate Member Services Representative to handle routine member service through telephone and digital channels, answering inquiries about accounts, deposits, cards, and digital services.

You will train through Excel and Elevate modules, maintain member confidentiality, comply with MISP, and strive to deliver knowledgeable referrals and quality CXone proficiency.