Member Services Associate - Phone & Digital Support

ncsecu.org; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union (SECU) in Greensboro, NC, is hiring an MSS Associate Member Services Representative. The role focuses on delivering exceptional member service through telephone and digital channels, handling account services, new deposit origination, and card services.

Training includes core modules and ongoing coaching to meet KPIs. The position emphasizes confidentiality, security compliance, and a proactive approach to helping members with financial needs and referrals to

Qualifications

• Must have high school diploma or GED.
• Entry level position with no experience required.
• Aptitude for meeting people and developing member confidence, respect, and trust in Credit Union.
• Good communication skills, both verbal and written.
• Ability to think critically and use problem solving skills.
• Must complete the Core Module Program within 12 months of hire date.

Responsibilities

• Provide routine member service through telephone and digital channels.
• Respond to member inquiries including account services, new deposit account origination, and card services.
• Support members of digital channels and educate on products and services.
• Maintain confidentiality and adhere to security procedures.

Skills

Communication skills

Problem solving

Interpersonal skills

Attention to detail

Education

High school diploma or GED

Tools

CXone platform

Job description

State Employees' Credit Union (SECU) in Greensboro, NC, is hiring an MSS Associate Member Services Representative. The role focuses on delivering exceptional member service through telephone and digital channels, handling account services, new deposit origination, and card services.

Training includes core modules and ongoing coaching to meet KPIs. The position emphasizes confidentiality, security compliance, and a proactive approach to helping members with financial needs and referrals to