Member Services Associate - Banking & Digital Support

ncsecu.org; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

State Employees' Credit Union is seeking a MSS Associate Member Services Representative to perform routine member services over the phone and digital channels. You will handle inquiries about accounts, deposits, card services, and digital support, while completing training modules and following SECU policies.

The role emphasizes confidentiality, customer-focused service, and teamwork, with ongoing coaching and performance monitoring in a live member-facing environment.

Qualifications

• Must have high school diploma or GED equivalent.
• Preferred: Bachelor's degree, CCUE Certification, or AA/AS via NC-CTP.
• Entry level position with no experience required.

Responsibilities

• Provide routine member service through telephone and digital channels.
• Assist with account services, new deposit accounts, card services, and digital channel support.
• Complete required training modules and comply with policies and security procedures.

Skills

Communication

Problem solving

People skills

Education

High school diploma or GED

Bachelor’s degree / CCUE Certification / Associate degree (preferred)

Job description

State Employees' Credit Union is seeking a MSS Associate Member Services Representative to perform routine member services over the phone and digital channels. You will handle inquiries about accounts, deposits, card services, and digital support, while completing training modules and following SECU policies.

The role emphasizes confidentiality, customer-focused service, and teamwork, with ongoing coaching and performance monitoring in a live member-facing environment.