Member Services Associate: Digital & Phone Support

ncsecu.org; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Job summary

State Employees' Credit Union in Charlotte, NC is seeking an MSS Associate Member Services Representative to provide routine member service through telephone and digital channels, handling inquiries about accounts, deposits, card services and digital support.

The role includes completing required training modules, maintaining confidentiality, and following SECU’s security procedures while delivering excellent member service and learning about SECU products and services.

Qualifications

• High school diploma or GED required; degree preferred.
• Entry-level position with no experience required.
• Complete Core Module Program within 12 months of hire.

Responsibilities

• Handle member inquiries via phone and digital channels.
• Assist with account services, new deposit accounts, and card services.
• Provide guidance on digital channels and financial products.
• Maintain confidentiality and comply with security procedures.

Skills

Customer service

Communication

Problem solving

Critical thinking

Interpersonal skills

Education

High school diploma or GED

Bachelor’s degree preferred

CCUE Certification

Associate degree via NC-CTP

Job description

State Employees' Credit Union in Charlotte, NC is seeking an MSS Associate Member Services Representative to provide routine member service through telephone and digital channels, handling inquiries about accounts, deposits, card services and digital support.

The role includes completing required training modules, maintaining confidentiality, and following SECU’s security procedures while delivering excellent member service and learning about SECU products and services.