Member Services Associate: Launch Your Banking Career

State Employees' Credit Union; Wadesboro, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in North Carolina seeks an Associate Member Services Representative to deliver friendly, accurate member service and support branch operations. You'll learn cash handling, account origination, maintenance, and security procedures while working with team members across channels.

The role emphasizes training after onboarding, adherence to SECU policies, and growth within the member services pathway.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication.
• Aptitude for meeting people and building trust.
• Complete Core Module Program within 12 months of hire date.
• Must adhere to SECU core values.

Responsibilities

• Greet members and provide courteous service via in-person, phone, and digital channels.
• Balance cash drawer and follow cash handling procedures.
• Process transactions: account origination, maintenance, transfers, and wire transfers.
• Assist with opening basic accounts following MIP procedures.
• Maintain confidentiality of member information and protect accounts.

Skills

Communication skills

Problem-solving

People interaction

Education

High school diploma or GED

Bachelor’s degree

CCUE Certification

Associate of Arts degree

Associate of Science degree

Tools

CXone

MARGO Platform

MARGO Teller

Job description

State Employees' Credit Union in North Carolina seeks an Associate Member Services Representative to deliver friendly, accurate member service and support branch operations. You'll learn cash handling, account origination, maintenance, and security procedures while working with team members across channels.

The role emphasizes training after onboarding, adherence to SECU policies, and growth within the member services pathway.