Member Services Associate - Entry Level Banking

State Employees' Credit Union; Huntersville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking an Associate Member Services Representative in Huntersville, NC. The role provides foundational knowledge of branch operations and serves members in person and by phone with professional service.

Responsibilities include routine transactions, cash handling, and learning core modules to support broader SECU services such as accounts and basic financial products. Training and growth within the credit union are emphasized.

Qualifications

• Must have high school diploma or GED equivalent.
• Must possess good communication skills, both verbal and written.
• Ability to balance a cash drawer and handle transactions accurately.
• Willingness to complete core training modules within 12 months of hire.

Responsibilities

• Greet and assist members in person and by phone in a courteous, professional manner.
• Process teller transactions and balance cash drawer according to standards.
• Learn branch operations and support other departments as needed.
• Assist with account inquiries and basic maintenance tasks.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma

Tools

CXone

MARGO Platform

Job description

State Employees' Credit Union is seeking an Associate Member Services Representative in Huntersville, NC. The role provides foundational knowledge of branch operations and serves members in person and by phone with professional service.

Responsibilities include routine transactions, cash handling, and learning core modules to support broader SECU services such as accounts and basic financial products. Training and growth within the credit union are emphasized.