Entry-Level Member Services Associate

SECU; Greenville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU in North Carolina is seeking an Associate Member Services Representative to provide exemplary member service by phone and in person, supporting branch operations and basic account activities under supervision.

This entry-level role focuses on greeting members, processing transactions, balancing cash drawers, and assisting with drive-through and wire transfers while learning CXone and core procedures.

Qualifications

• High school diploma or GED required; Bachelor's or CCUE preferred.
• Strong verbal and written communication skills are essential.
• Willingness to learn branch systems and procedures.

Responsibilities

• Respond to member inquiries by phone and in person, providing courteous service.
• Process transactions and balance a cash drawer per standards.
• Assist with account openings and maintenance under supervision.
• Greet members, answer phones, and support drive-through operations.
• Balance vaults, ATMs, and cash handling equipment; support branch teams.

Skills

Communication skills

Problem-solving

Aptitude for meeting people

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification preferred

Tools

CXone

Job description

SECU in North Carolina is seeking an Associate Member Services Representative to provide exemplary member service by phone and in person, supporting branch operations and basic account activities under supervision.

This entry-level role focuses on greeting members, processing transactions, balancing cash drawers, and assisting with drive-through and wire transfers while learning CXone and core procedures.