Member Services Associate — Branch Operations & Notary

3M HEALTHCARE; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in North Carolina is seeking an Associate Member Services Officer to learn branch operations, assist members, and perform routine duties under supervision. You will gain foundation in cash handling, account maintenance, and notary services while delivering excellent member service.

The role emphasizes confidentiality, adherence to policies, and starting training in lending and collections, with opportunities to interact with multiple departments and expand financial

Qualifications

• Must have high school diploma or GED.
• Preferred Bachelor’s degree or NC-CTP/CCUE, but not required.
• Possess SECU Core Values.
• Strong written and verbal communication skills.
• Aptitude for interacting with members and solving problems.

Responsibilities

• Comply with Credit Union policies and regulatory requirements.
• Greet and assist members in person, by phone, and digitally.
• Handle cash drawer and perform basic account tasks.
• Process wire transfers and notary services.
• Learn lending and collections basics and cross-department collaboration.
• Maintain confidentiality and security procedures.
• Attendance and punctuality required.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Education

High school diploma or GED

NC-CTP/CCUE equivalent

Bachelor’s degree preferred

Tools

CXone

Job description

State Employees' Credit Union in North Carolina is seeking an Associate Member Services Officer to learn branch operations, assist members, and perform routine duties under supervision. You will gain foundation in cash handling, account maintenance, and notary services while delivering excellent member service.

The role emphasizes confidentiality, adherence to policies, and starting training in lending and collections, with opportunities to interact with multiple departments and expand financial