Entry-Level Member Services Associate — Grow in Banking

State Employees' Credit Union; Cary, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in Cary, NC, is seeking an Associate Member Services Representative to provide exemplary member service via in-person, phone, and digital channels. The role includes cash-handling, account origination and maintenance, and following SECU procedures under supervision.

The position emphasizes learning core branch operations, security procedures, and customer service excellence while completing required training modules and advancing through levels after onboarding.

Qualifications

• Must have high school diploma or GED.
• Preferred Bachelor’s degree or CCUE Certification or AA/AS via NC-CTP.
• Excellent verbal and written communication; strong problem‑solving abilities.

Responsibilities

• Greet and assist members in a courteous, professional manner.
• Answer phones and assist members with service requests.
• Process transactions and balance cash drawer daily.
• Balance vault, ATM/Cash dispenser, and coin sorter; monitor for discrepancies.
• Learn to open basic accounts following MIP procedures with supervision.

Skills

Communication

Problem-solving

Interpersonal skills

Written communication

Customer service aptitude

Education

High school diploma or GED

Bachelor’s degree

CCUE Certification

AA/AS NC-CTP

Job description

State Employees' Credit Union in Cary, NC, is seeking an Associate Member Services Representative to provide exemplary member service via in-person, phone, and digital channels. The role includes cash-handling, account origination and maintenance, and following SECU procedures under supervision.

The position emphasizes learning core branch operations, security procedures, and customer service excellence while completing required training modules and advancing through levels after onboarding.