Member Services Associate - Gym Front Desk & Sales

Crunch Fitness - Undefeated Tribe; Leander (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free gym membership

Health insurance

HSA

Life insurance

Short-term disability

PTO

Job summary

Crunch Fitness - Undefeated Tribe is seeking a friendly Member Services Representative to greet members, manage front desk, process enrollments and promote programs, delivering outstanding service in a fast-paced club environment.

You will handle check-ins, memberships, retail and tanning product sales, maintain a clean lobby, and support events while upholding Crunch service standards.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert

Skills

Customer service

Sales

Communication

CPR certified

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a friendly Member Services Representative to greet members, manage front desk, process enrollments and promote programs, delivering outstanding service in a fast-paced club environment.

You will handle check-ins, memberships, retail and tanning product sales, maintain a clean lobby, and support events while upholding Crunch service standards.