Member Experience Specialist

Hunter Super Techs - TurnPoint; Florissant (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free gym membership

Subsidized health insurance

Basic Life and AD&D

Short-term disability

Job summary

Crunch Fitness - Undefeated Tribe is looking for a Member Services Representative to greet members and guests, drive membership sales, and maintain a clean, welcoming front desk. You will handle check-ins, product promotions, and support club events with a team-focused, high-energy culture.

Responsibilities include assisting with enrollments, promoting tanning and group fitness, and ensuring adherence to Crunch SLA standards.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Maintains a professional and courteous disposition
• Maintains a clean and organized work area
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Skills

Customer service

Communication

Reading & Writing

Teamwork

Education

High school diploma or GED

CPR/AED certification within 30 days

Job description

Crunch Fitness - Undefeated Tribe is looking for a Member Services Representative to greet members and guests, drive membership sales, and maintain a clean, welcoming front desk. You will handle check-ins, product promotions, and support club events with a team-focused, high-energy culture.

Responsibilities include assisting with enrollments, promoting tanning and group fitness, and ensuring adherence to Crunch SLA standards.