Member Services Associate — Growth, Tours & Community Impact

Planet Fitness - United FP Management, LLC; San Diego (CA); On-site; USD 19,286 - 30,307; Part time

Benefits offered by this job

Employee discounts

Training & development

Opportunity for advancement

Job summary

Planet Fitness - United FP Management, LLC in San Diego, CA seeks a Member Services Representative. The role focuses on delivering exceptional customer experiences, front desk operations, and welcoming tours for prospective members.

You will help with sign-ups, app downloads, and promote memberships in a fast-paced, friendly club environment. Qualified candidates bring a customer-service mindset, basic computer skills, and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Experience in sales.
• Punctuality and reliability are a must.
• Excellent customer service and problem-solving skills.
• Diplomacy in interactions with members and colleagues.
• Must be 18 years or older.
• CPR Certification AED/First Aid /CPR is a plus.

Responsibilities

• Greet members and guests, delivering an exceptional customer experience.
• Enforce the Judgement Free Zone standards.
• Assist with front desk tasks and member check-ins.
• Take tours for prospective members and promote memberships.
• Answer phones and support new member sign-ups.
• Help members download the PF Mobile App.
• Promote sales of tanning products and memberships.
• Maintain clean and welcoming club areas.

Skills

Customer service

Sales experience

Communication

Punctuality

Teamwork

Education

High School diploma/GED

Job description

Planet Fitness - United FP Management, LLC in San Diego, CA seeks a Member Services Representative. The role focuses on delivering exceptional customer experiences, front desk operations, and welcoming tours for prospective members.

You will help with sign-ups, app downloads, and promote memberships in a fast-paced, friendly club environment. Qualified candidates bring a customer-service mindset, basic computer skills, and a passion for fitness.